Askive Support

Need help with Askive? We're happy to help.

Frequently asked questions

How do I sign in?

Enter your email address and Askive sends you a 6-digit one-time code. Type the code in the app. No password needed. If the code doesn't arrive within a minute, check your spam or junk folder, then tap to resend.

What can I add to my library?

Photos, videos, audio recordings and documents such as PDFs. Tap the add button on the Library screen and choose from Photos or Files. Askive only uploads the items you pick.

Why does a new item say "Processing"?

After upload, Askive analyses the item with AI to create a title, summary, tags and, for audio and video, a timestamped transcript. Short items take seconds; long videos can take a few minutes. You can keep using the app meanwhile. If an item shows "Failed", open it and tap Retry.

How do I ask questions?

Open the Ask tab and type a question in plain language, for example "What did we decide about the budget in last week's meeting?". The answer cites the items it used; tap a citation to open that file at the exact moment or page.

How much can I store?

Your storage use and limit are shown on the Profile screen. Delete items you no longer need to free up space.

How do I delete an item?

Open the item and choose Delete. The file and its analysis are removed from our servers.

How do I delete my account?

In the app go to Profile → Delete account and confirm. This permanently deletes your files, their analyses and your account. You can also email us from your sign-in address and we'll do it for you.

Is my data private?

Your library is visible only to your account. Askive has no ads and no tracking. Read the full Privacy Policy.